Last Updated: May 10 2026

Christie Serpentine ("we," "our," "us") is committed to protecting your personal data. This policy explains what information we collect, how it is used, and your rights under the General Data Protection Regulation (GDPR).

1. Who We Are Christie Serpentine is an independent glass artist operating from Berlin, Germany. For data protection purposes, Christie Serpentine is the data controller for information collected through this website ([website URL]).

Contact: [email address] | [mailing address, optional]

2. What We Collect We may collect the following personal data when you interact with this site or make a purchase:

• Name and contact information (email address, phone number)

• Shipping and billing address

• Payment information (processed securely through [payment provider — e.g. Stripe, PayPal]; we do not store payment card details)

• Order history and correspondence

• Website usage data (via cookies — see Section 6)

3. Why We Collect It & Legal Basis We process your data for the following purposes:

PurposeLegal BasisFulfilling orders and commissionsPerformance of a contractCommunicating about your orderPerformance of a contractSending newsletters or updates (if opted in)ConsentComplying with legal obligations (e.g. invoicing)Legal obligationImproving our websiteLegitimate interests

4. How Long We Keep Your Data We retain order and transaction data for as long as required by German tax and commercial law (generally 10 years). If you have subscribed to communications, we retain your contact information until you withdraw consent.

5. Who We Share It With We do not sell or rent your personal data. We may share it with trusted third parties only as necessary to fulfill your order or operate this site, including:

• Shipping and logistics providers

• Payment processors

• Website hosting and analytics services

All third-party providers are required to handle your data in accordance with applicable data protection law.

6. Cookies This website uses cookies to support basic functionality and to understand how visitors use the site. You may disable cookies through your browser settings. Where non-essential cookies are used, we will ask for your consent.

7. International Transfers If you are located outside the European Economic Area (EEA), please be aware that your data may be transferred to and processed in countries that may not have equivalent data protection laws. Where this occurs, we take steps to ensure appropriate safeguards are in place.

8. Your Rights Under the GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request erasure of your data ("right to be forgotten")

• Object to or restrict how we process your data

• Withdraw consent at any time (where processing is based on consent)

• Lodge a complaint with the Berliner Beauftragte für Datenschutz und Informationsfreiheit (Berlin's data protection authority)

To exercise any of these rights, please contact us at [email address]. We will respond within 30 days.

9. Changes to This Policy We may update this policy from time to time. The most current version will always be available on this page.

Last Updated: May 10 2026

These Terms of Service govern your use of the Christie Serpentine website ([website URL]) and any purchase made through it. By accessing this site or placing an order, you agree to the following terms.

1. The Work All works listed on this site are original, handmade pieces by Christie Serpentine. As with all handmade objects, slight variations in form, color, and surface are inherent to the process and are part of what makes each piece unique. Photographs are taken with care to represent works accurately, but minor differences in color may occur depending on screen calibration.

2. Purchasing By completing a purchase, you confirm that you are at least 18 years of age and that all information provided is accurate. Prices are listed in [EUR/GBP/USD — specify] and are subject to change without notice. Christie Serpentine reserves the right to cancel any order in the event of a pricing error or if a piece has already been sold.

3. Shipping & Delivery Works are carefully packed and shipped from Berlin, Germany. Delivery timelines vary by destination and carrier. Customers are responsible for any applicable customs duties, import taxes, or fees imposed by their country. Christie Serpentine is not responsible for delays caused by customs or carrier circumstances beyond our control.

4. Intellectual Property All images, texts, designs, and works featured on this website are the intellectual property of Christie Serpentine. Purchase of a physical work does not transfer copyright or reproduction rights. No image or content from this site may be reproduced, distributed, or used commercially without prior written permission.

5. Commissions Commission inquiries are welcomed. Terms specific to each commissioned work — including timeline, deposit, and scope — will be outlined in a separate written agreement. These Terms of Service apply in conjunction with that agreement.

6. Limitation of Liability Christie Serpentine's liability is limited to the purchase price of the item in question. We are not liable for indirect, incidental, or consequential damages arising from the use of this site or the purchase of any work.

7. Governing Law These terms are governed by the laws of the Federal Republic of Germany. Any disputes arising from purchases or use of this site will be subject to the jurisdiction of the courts of Berlin, Germany.

8. Changes to These Terms Christie Serpentine reserves the right to update these terms at any time. Continued use of the site following any changes constitutes acceptance of the revised terms.

For questions, contact christie@serpentinegardenstudio.com

Each piece created by Christie Serpentine is made by hand, one at a time. Because of the singular and irreplicable nature of handmade glass work, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed or a commission has been confirmed.

Damaged or Lost in Transit We take great care in packaging every piece for safe travel. In the rare event that a work arrives damaged, please contact us within 48 hours of delivery at [email address] with your order details and clear photographs of both the damage and the packaging. We will review each situation individually and do our best to find a fair resolution.

Christie Serpentine is not responsible for damage or loss caused by the carrier after handoff. We strongly recommend purchasing shipping insurance for higher-value works — this can be arranged upon request before shipment.

Commissions Custom and commissioned works require a non-refundable deposit at the time of agreement. This deposit secures your place in Christie's schedule and covers material costs. Full payment is due upon completion, prior to shipment or collection.

If you have questions before purchasing, we are always happy to speak with you. Please reach out at christie@serpentinegardenstudio.com